Who We Are
BMW Toronto is quite simply, a great place to work. We try not to throw around buzz words like cutting edge, innovative, and fast-paced. The reality is our staff love what we do, we love where we work, and we try and have fun doing it. As a place to work, we think our dealership is as good as it gets.
BMW Toronto was opened in 2002 after it moved from its former location on Adelaide St. and changed its ownership and name from Downtown BMW. In 2008 the Quinn family bought BMW Toronto from BMW Canada and it once again became a family run dealership. BMW Toronto is a proud member of The Quinn Group of fine motor vehicle dealerships, and follows the philosophy of "Service Beyond Your Expectations" on every account. The Quinn Group of fine motor vehicle dealerships is owned and operated by brothers Reg and Steve Quinn. Their knowledge and experience in the automotive industry spans across several decades, and their reputation for providing a business built on honesty and integrity is unmatched.
At BMW Toronto we offer in house training as well as opportunities through the BMW University and local apprenticeship programs. All customer facing staff attend varying levels of training through BMW Canada with regards to the brand and customer service skills. As your career progresses, training levels can be achieved through the BMW University both for technical and non-technical job skills (service and parts vs. sales). For aspiring technicians, BMW Toronto sponsors employees interested in apprenticeship programs through local colleges. Candidates are selected based on work ethic, customer service aptitude, and technical skills as judged by our management team. If selected, a 5 year apprenticeship is undertaken with equal time in college class and working in the dealership. After completion of the program apprentices can challenge the Ontario testing required to become a licensed technician. Senior Management also have the opportunity to attend advanced specialized 20 Group performance meetings, where they will interact with managers from other dealership across Canada and compare best practices, as well as real financial statement data to judge performance and areas for improvement.
A Finance and Insurance Associate executes a key function in the automotive dealership process. They are a member of the sales department, but also assist service clients through sales of extend warranties and protection packages. An F+I associate as they are known handles a customer’s most sensitive and confidential information, like credit applications, licensing details, and banking information. They are responsible for transactions on credit card, debit, cash, check, bank draft, or wire transfer. This is one of the most senior roles in the dealership. The role is primarily a selling role with a commissioned based pay plan. Associates meet with customers from the new, pre-owned, and motorcycle divisions and offer financing products, insurances, and physical accessories for their new or pre-owned car or motorcycle.
Mike started in F+I or the business office as it is known in 2014. Prior to his promotion to the office Mike was selling new cars at BMW Toronto. He had sold new cars for several years and was very successful, having many customers return for repeat business or to bring the friends and family to see Mike. Mike was initially hired by BMW Toronto as a BDC associate, an entry level role in our in and outbound call center. He also worked as a front receptionist at the dealership. After a time Mike was promoted to the role of Delivery Specialist, assisting sale people in delivering their vehicles to customers picking up their new cars. This role is an entry level sales position that allowed Mike to get the necessary exposure and training to prepare him for his eventual promotion in sales and ultimately the business office.
Mike has with BMW Toronto for 8 years now and continues to succeed in his roles with the company. Be like Mike.
Mario Alpopii started with BMW Toronto as a BDC associate and receptionist. An entry level position within the company this role exposes team members to all facets of the business, including sales, service, parts, motorcycle, pre-owned, and new vehicles. After a few years in the BDC, Mario was promoted to the Mobility Coordinator role in the service department. This role is crucial for trust and organization as he was overseeing a fleet of over 50 BMWs (or over $2.2 Million dollars worth of cars) and ensuring they were clean, not damaged, and organized daily for customers to remain mobile. It is a customer facing role where Mario was directly interacting with clients in our service drive.
Mario was very successful in the role and after training a replacement, he was promoted to a Junior Service Advisor role at BMW Toronto. This apprenticeship style role taught Mario the ins and outs of the service advisor role over a 5 year period under the tutelage of the service management team. Every day Mario was handling express service appointments and learning the trade of service writing. After his apprenticeship he was promoted to the role of Service Advisor at our sister store, MINI Downtown. Mario was 1 of 2 advisors at MINI downtown who oversaw and handled up to 40 plus appointments per day. With a team of 10 technicians behind him, he managed customer work orders and repairs, as well as internal repairs for MINIs both new and used.
After a few year in the advisor role, an opportunity arose for Mario to take a shot at service management. A departing employee who was with the company for over 12 years trained Mario over the course of several months and prepared him for the challenges that lay ahead as service manager. Today he is the loan Service Manager at MINI Downtown, our sister store, and Canada’s largest MINI dealership. He oversees a staff of 20 daily and is responsible for the departments operation, budget, and growth.
A Unique Dealership
The automotive retail business is not for the faint of heart. We provide customer service every hour of every day, to a clientele of one of the best automotive manufactures in the world. We are unique in the fact that we service the downtown Toronto core, as well as its surrounding neighbourhoods. We run shuttles all of the core, and service commuters and locals alike.
BMW Toronto is located at the foot of the Don Valley Parkway and the Gardiner Expressway in Downtown Toronto. Operating at this location for 13 years, and previously at the former Adelaide St. East location as Downtown BMW for year before that. BMW Toronto is a family run business with over 150 employees. We are the premier automotive retail facility servicing the Toronto core, running 4 shuttles all day to Toronto's financial district. We are a company built on people and we are constantly looking to grow and change in the ever evolving automotive retail space. BMW Toronto is a retailer of BMW, BMWi Electric Vehicles, BMW M Motorsport Vehicles, and BMW Motorrad Motorcycles.
BMW Toronto is one of the most unique dealership in the country, if not the world. 6 stories of glass, housing all the BMW brand from BMW M to BMW i. It has a Motorrad franchise, and a neighbouring MINI franchise as well. We are over 170 employees each of whom play an important role in getting our clients on the road in the BMW product of their choosing. If you are looking for a career change, a career move, or just getting starting in the workforce, please read on and see if BMW Toronto is for you. We accept applicants from all walks of life, with and without experience in the automotive industry. If you have any questions for us about working for BMW Toronto, please don’t hesitate to ask!