From humble beginnings in 1968 with a two car showroom, 12 employees, and an inventory of just over 40 cars, Phillips has grown to encompass three locations of over 150,000 total square feet, with more than 350 current employees and over 2,400 cars and 80 RVs in our inventory.
Mike Maheras, the General Manager of all three locations of Phillips Chevrolet, signs every email he sends to staff members with his personal and professional credo, “Doing the Basics Brilliantly.” To Mike, this means that to be successful, every team member including himself should have a thorough understanding of their job role in order to perform in a way that exceeds customer expectations.
In customer-facing positions, “Doing the Basics Brilliantly” entails listening carefully to customers’ needs and concerns and responding to them with honesty and integrity. For our support staff, “Doing the Basics Brilliantly” means bringing minor issues to the attention of their supervisors before they become big issues. But “Doing the Basics Brilliantly” is most important when it comes to the management team of Phillips Chevrolet, who are expected to serve as mentors and models of ethical behavior for the team under their purview.
Phillips Chevrolet is honored to have earned the Better Business Bureau’s Torch Award for Marketplace Ethics.
This award honors companies whose leaders demonstrate a high level of personal character and ensure that the organization’s practices meet the highest standards of ethics, and consequently generate a high level of trust among their employees, customers, and their communities.
We understand how important it is for a business like ours to be good to not only our customers but our staff and the local community as well.
Phillips Chevrolet is honored to be named DealerRater’s 2021 Dealer of the Year for Chevrolet. This award is presented to the dealership that has earned the highest ratings among approximately 3,000 Chevy dealers in the United States.
“Car buyers have spoken and have identified Phillips Chevrolet as the best Chevrolet dealer to do business with in United States,” said DealerRater General Manager Jamie Oldershaw. “The quality and number of reviews for Phillips Chevrolet speak volumes of the top-notch experiences they provide to customers.”
Phillips Chevrolet is honored to have been awarded the J.D. Power 2020 Dealer of Excellence Award for the second year in a row. This award recognizes select dealerships throughout the United States for exceptional customer service.
Our dealership earned this distinction by ranking among Chevrolet’s top performers in key customer satisfaction areas, listing vehicle inventory and pricing on the dealership website, negotiating in an efficient and transparent manner, offering a fair trade-in value, and presenting a clear and easy-to-understand menu of finance and insurance products.