1st — Service Porter
- Greets customers entering the service area
- Controls service traffic flow and parking
- Move vehicles to the appointed parking area
- Bring customer cars to the front of service when directed
- Ensure customer cars are clean after their service visit
2nd — Quick Lube Technician
- Oil changes
- Rotate, repair, and replace tires
- Perform multi-point inspection, check and fill all fluids
- Learns to operate dealership DMS
- Learns to safely and accurately perform repairs
- Learns to communicate and document repairs that were performed
3rd — Apprentice
- Performs duties of the Lube Tech as needed
- Works with certified technicians to gain experience
- Continues factory training toward certification
- Communicates with service advisors and parts counter
- Performs repairs with light supervision as new skills are obtained
4th — Main Line Tech
- Diagnoses and repairs warranty and customer pay vehicles
- Continues factory training
- Road-test vehicles to ensure quality of repair work
- Advances career and specializes in chosen skill category
5th — Master Tech
- Performs all duties and responsibilities of line technician
- Completes factory training in all categories
- Mentors new technicians and apprentices
6th — Shop Foreman
- Overseeing technicians
- Maintaining shop flow/scheduling
- Diagnosing problematic vehicles
