Join a team committed to customer service. Check out our current openings and apply today!
Here at Regency Hotel Management, we truly believe our employees are our greatest assets! We haven’t grown to be the success we are without realizing that our team members should be treated like family. It’s our philosophy that your success is just as important as the businesses’.
We’re focused on the employee’s work experience. Because we’re not a corporate culture, you’re more likely to find us laughing together, sharing lunches, and spending time together after hours on weekends. We believe that an employee’s time with us is worth celebrating and that includes retirement parties, birthday events, holiday traditions and the occasional weekend outing!
At Regency Hotel Management, you’ll find a rewarding career with opportunities for advancement in several destinations.
Are you ready to join our team? We are ready to have you!
Check out the open positions below and apply today!
At Regency Hotel Management, the majority of our corporate leadership has grown with the company since the very start of their careers! In fact, our President & CEO started his working career as a bellman at one of our managed hotels! Our leaders grow with us and stay with us – there are countless of these stories throughout our hotels and our corporate team. Our properties are diverse – including many resorts, convention hotels, select-service locations, waterparks, golf courses, marinas and more! With over 50 managed locations across the upper Midwest and Ohio valley – and growing rapidly – the opportunities with Regency Hotel Management are impressive! We know OUR PEOPLE make the difference! Join us and see why our leaders stay with us!
Health Insurance – Blue Cross Blue Shield (FT)
Dental Insurance – Met Life (FT)
Vision Insurance – Met Life (FT)
Retirement Planning – 401k with company match – Fidelity
Life Insurance policy (Management Roles)
Paid Time Off – accrual rate and annual rollover cap grows with years of service
Paid Major Holidays
Employee Assistance Program
Relocation assistance available for many leadership roles company-wide
Sales Superstar Bonus program – quarterly and annual sales performance bonus program
Balanced Scorecard Annual Operational Team bonus program
Internal career advancement opportunity centralized posting forum
Team Member travel discounts through all RHM and ROI locations
Free lunch on work days at many locations – Restaurant and other community partner discounts
Quarterly paid hours for Volunteer / Non-Profit / Community Service work
Regency Cares – Team Member funded non-profit for unexpected hardships
AHLA Education Institute – company funded tuition program
ONERegency – team member online resource portal
RHM Leadership Academy management training program
RHM Spirit of Service all-property represented team member experience committee
Emerging Leaders Career Growth / Mentorship program
Ongoing service, safety/security and culture training opportunities
As a company, we strive to be the leaders in our industry by fostering a positive culture that focuses on serving our guests, supporting our associates and our local communities while ensuring the trust of our owners and partners.
We will do anything and everything to earn our associates’ and guests’ loyalty; it means the world to us.
Strive to exceed the expectations of Every Guest Every Day
Be an integral part of our local communities
Ensure our associates understand the overall importance of every job they perform
Facilitate and support a positive work-life balance for each and every associate
Ensure profitability for our partners and property owners
Strive to exceed the expectations of Every Guest Every Day:
Ongoing service training and support – with active management buy-in and leading by example
Allowing each team member to make smart decisions when serving our customers – trusting them with tools needed as we trust them with our precious asset, our guests.
Sharing current service scores results with each team member – they can’t know what they don’t know
Encouraging each associate to share new ideas and innovations on how to prevent customer issues before they happen and how to positively and professionally address them when they do – they are the front line, never underestimate their knowledge
Be an Integral Part of our Local Communities:
Each associate can pick the community charity or cause of his/her choice
Each associate will be paid up to 3 hours of compensation for their hours of community service work, quarterly
The charity or cause must be a legal charity or cause as defined as a 501c3 non profit
Associates can also organize or participate in a hotel team charity or cause program
Being a part of something bigger than yourself and your work, enriches all aspects of life
Ensure our Associates Understand the Overall Importance of Every Job they Perform
Each associate will understand that ultimately “they are the product”
Each associate will have the mental mindset that their true title is Director of Repeat Business
Associates should always view the guest as a person first and customer second
Understand that “the customer is always right”, well actually, the customer is NOT always right, but the customer is Always the Customer.
Each associate should know that they can ask for help when dealing with a difficult guest – help from his/her supervisor as well as help from his/her colleagues. It is not my job, not your job, it is OUR job.
Each associate should also know that the customer service skill habits that they are learning will benefit them their entire life and in all aspects of their lives.
Facilitate and support and positive work-life balance for each and every associate
Provide a safe work environment – safety is everyones’ job, not just maintenance
Leaders will get to know the Person and not just the Employee
Leaders will always work to be flexible in accommodating each person’s personal needs and requirements
At the same time, associates will be reasonable in their personal requests and understand that they are a vital element for their team and property’s success.
Ensure profitability for our partners and property owners (explain why this item is the last one, if the others are all “in line”, this will usually “happen”)
Each associate will be updated on a monthly, quarterly, and annual basis as to the progress of the hotel as it relates to meeting their budgeted goals (% of goal, revenue, controls, etc) – (leadership will be transparent and invest this knowledge in the team members, they can’t do their part with what they don’t know)
Each associate will be encouraged to share ideas on how to maintain a product quality and reduce costs
Each associate should understand how the profitability of the property impacts every team member (more hours, training, product improvements, future opportunities, and keeping all team members employed so they can provide for their families and loved ones)
